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My BT battles…

My BT battles…

The move down from Manchester to London went off relatively smoothly thanks to help from a lot of friends of mine (THANK YOU!), and two men from Zimbabwe with a van. Although being trapped for two hours in a white Transit van navigating the motorways of this great nation listening to African gospel music is a tad surreal. Although it definitely beats listening to American gospel music for an hour afterwards.

The only major hitch and hurdle so far has been with my broadband supply. A week after I’ve moved in, and three weeks after I told BT that I wanted broadband in my new place, they have singularly failed to supply it, citing all sorts of daft problems, including:
– telling me that I was a business customer and would have to call a totally different helpline
– sending me an email to announce that I was now connected to broadband. Except, how would I be able to check my email without broadband access?

Until recently, I’d always recommended BT to anyone who asked, simply because the service seemed rocket-proof. Not any more.

You’d think it wouldn’t be hard to supply a broadband service to a flat that had had it the week before from the previous tenant, but apparently it’s beyond the realms of science to begin with. Not to mention they’d also managed to switch my phone off at some point! For this reason alone, BT make THE LIST.

So, alas, blog/email semi-silence will have to carry on until I get my broadband back. Not that I’m addicted or anything, oh no. I could give up any time… anytime…

BT's ineptitude (part 257)

BT's ineptitude (part 257)

Of course, everyone *expects* British Telecom to be slightly inept – it’s the very definition of a UK broadband provider – but to be fair, I’ve had reasonable service from them. Even now, my paid-for net access doesn’t seem to work – yet I can access the Internet through the BT/Fon Wi-Fi community I set up, using my .. erm… paid-for Internet access. Strange…

But that’s not the inept part. When accessing BT’s broadband help service, you’re advised to:

check the broadband service status line on Freephone 0800 169 0199 to see if your area is listed as having a problem.

Call that number – and it gives you the last update for … November 2007. Not exactly up to date!

However, because I can still use the Net via the BT Fon Wi-Fi link, BT do not make THE LIST. I’m sure they’re gutted.

I'm a broadband addict.

I'm a broadband addict.

Last night, I decided to finally cancel my NTL cable modem internet in favour of the ADSL 8 Meg service from Bulldog – although in reality we only get 5 Meg. And that’s when the trouble started.

I had to briefly unplug the modem/router to move it from one location to another. And after that, it just refused to work. The same light came on the router all the time, but nothing else would respond. Not the reset button, nothing.

Now I’m faced with at least a week of non-internet access at home. I don’t even know how my flatmate and I are going to begin to cope. It’s become an essential service for us – and you never know what you love until it’s gone. *sob* I give it a week before my flatmate cracks and thumps me for having blown up our net access.

Oh, and we literally went cold turkey with the broadband. Hell, we had to put the heating on this morning.

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