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Bloody Barclays Bank's bureaucracy…

Bloody Barclays Bank's bureaucracy…

Way back in April 2007, I decided to open a Barclays Bank Cash ISA because of the huge amount of interest it offered. Of course, the application procedure was a tad complicated – it involved:

– filling out an old-fashioned pen’n’paper application form – no online banking here!
– taking that application form to my local branch, complete with two forms of ID
– waiting ages until there was a personal banker who could tend to my needs
– photocopying all my various forms of ID which seemed to take ages
– writing them a cheque as the deposit on my account.

Fast forward to mid-July 2007, and there’s been no acknowledgement from Barclays, and the cheque hasn’t been cashed. It’s been sitting there in my current account doing nothing except making me look embarassingly rich when I come to withdraw money from the cash machine.

So I phone Barclays Taxbeater Cash ISA, who inform me that there was a problem with my original documents, and they sent it back to my local Barclays Bank branch to get me to verify something. Two months ago.

Needless to say, Barclays Llandudno never got round to calling me. So I try calling them.

Strangely enough, you can’t call Barclays Llandudno. They call you – or you pop round to see them. Any attempt to get the people on Barclays’ national bank line to give you the Barclays Llandudno branch number or to connect you direct gets you absolutely nowhere.

And they say customer service is improving. Sheesh. And I’m not the only angry one either.

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